Frequently asked questions
What is the warranty for my Golden Rainbow?
The machine is guaranteed for 12 months for parts and labour from the date of purchase or 20,000 cigarettes (prorated monthly and stored in the machine), whichever comes first. Within one month from the date of purchase, the device may be replaced with a new one. Thereafter, the device will be repaired or replaced with a refurbished device.
Can I use the HSPT Golden Rainbow to roll other tobaccos or smokes?
No, the HSPT Golden Rainbow is a moisture-controlled product specifically designed for use with cigarette tobacco.
Can I return my Golden Rainbow?
You can find information about our returns policy in the section Returns.
How do I clean my Golden Rainbow?
Ideally, clean the machine after each cycle, never after more than 3 cycles. Empty of all supplies, run a cycle . Open your machine tobacco hopper and drawer and check-up the machine upside down. This will removed any tobacco residues stock in the machine. Then clean your machine as described in your machine Instruction Manual