You do not need to register your device. A copy of the invoice from our shop or a proof of purchase from our authorised sellers is sufficient. The machine's serial number and QC number, as well as the number of tubes (digitally recorded), are required to repair the machine, obtain parts or make a replacement.

The machine is guaranteed for 12 months for parts and labour from the date of purchase or 20,000 cigarettes (prorated monthly and stored in the machine), whichever comes first. Within one month from the date of purchase, the device may be replaced with a new one. Thereafter, the device will be repaired or replaced with a refurbished device.